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Service Operation Best Practice
according to ITIL^® and ISO 20000
Service Operation is in charge for the efficient and effective operation of the IT Services ensuring controlled IT operation monitoring of IT Services and IT Infrastructure elimination of incidents elimination of problems user support.		Request your free trial access to Service Operation via Digistore24 here: € 0.- Already convinced? Buy here your permanent reading access to ITSM Service Operation € 85.- You want the complete package? Buy here your permanent reading access to the complete ITSM Process Library with 20% bundle discount € 364.-

Processes of Service Operation in detail

ITIL^® and ISO 20000		ITSM Process Library

Event Management		Event Management
Incident Management		Incident Management
Request Fulfillment		Service Request
Problem Management		Problem Management
Access Management		Access Management
		Operations Control

Main information flows and interfaces of Service Operation

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(Documents within information flows only visible in our reading access to the ITSM Process Library)

Responsible roles

IT Operations Manager

Incident Manager

Problem Manager

Access Manager

Performance indicators

KPIs of Event Management

KPIs of Incident Management

KPIs of Problem Management

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